Refund policy
Return & Refund Policy
Last updated: January 2025
At Glowora, customer satisfaction is our highest priority. If you are not completely satisfied with your purchase, we offer a free 30-day return and refund policy worldwide.
30-Day Return Window
You may request a return within 30 days of receiving your order.
To qualify for a return, products must:
- Be unused or gently used
- Be in their original packaging
- Include all accessories and components
- Not show signs of intentional damage
Free Returns
We provide free return service worldwide.
Customers will not be charged any return shipping fees for approved returns.
Non-Returnable Items
The following items cannot be returned:
- Gift cards
- Clearance or final sale products
- Personalized products
- Products damaged due to customer misuse
Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 48 hours after delivery.
Please include:
- Order number
- Photos of the item
- Photos of the packaging
Refund Process
After we receive and inspect your returned item:
- Refund approval: 1–3 business days
- Refund processing: 5–10 business days
Refunds will be issued to the original payment method.
Late or Missing Refunds
If you have not received your refund:
- Check your bank account.
- Contact your credit card provider.
- Contact your bank.
If the issue persists, please contact us.
Contact Information
Email: support@glowora.ink
Phone: (604) 936-6808
Address:
954 Garrow Dr
Port Moody, BC V3H 1H9
Canada